Frequently Asked Questions

The item prices on our website cover you for up to 5 days of hire. If you require a longer hire period, we can provide you with bespoke pricing. Longer term hires get a proportionate better hire rate than standard.

At Yahire we pride ourselves on the value for money we offer. If you have a cheaper like for like price let our team know and we can see what we can do.

We have a generous cancellation policy in place that allows you to cancel your event up to 7 days before delivery for free.

We have also created a COVID-19 cancellation policy to help make planning events easier. If the government changes restrictions so you can no longer legally do your event, you can cancel up until the day before with just a small £25 admin fee (as per our T&C).

Deposits are standard in the hire industry. They are held whilst goods are on hire to protect against any damage or loss.

As soon as possible. Even if you still need to make some changes or don’t have the final items, it’s best to at least reserve your delivery slots.

Some items on your quote could be just a couple of bookings away from being out of stock. We wouldn’t want to let you down if you confirm closer to your event.

This covers you for minor damage of the items on hire (scratches, marks, etc.), protecting the hirer against charges from just normal wear and tear.

This covers for the use of our professional cleaning equipment. All our catering equipment is professionally cleaned before and after each hire, all you need to do is wipe/rinse off any food and put it back into the provided catering boxes.

Economy is the best value, it gives us a bigger window to deliver and makes the route as efficient as possible. We usually deliver the day before your event and collect the day after.

Morning, midday, or afternoon are slightly more expensive but give you a better idea when to expect our arrival.

Specific is for when you need delivery at a set time. This is charged at a premium – the wider the window, the cheaper it is.

Self-collection/Self-Return is the free option, for when you can arrange your own transport from our warehouse at Unit 13 Cranford Way, London, N8 9DG.

We can arrive any time within the delivery window, so please ensure this works for you and considers your set up time.

Delivery routes are not finalised until the day before delivery. You can contact our logistics team the day before delivery for an ETA.

Drivers will endeavor to give a call ahead 30 minutes before arrival on the day of delivery or collection, but this cannot be guaranteed due to phone signal or no answer.

We can set up and dismantle items, but this is a bespoke service and not standard. Please inform us before delivery of what is required and our team can assist you.

As long as everything went well during the hire (as per our T&C), your deposit will be refunded back to your account within 5–10 working days. For any assistance, you can contact our finance team.